Refund and Returns Policy

BlitzNXT Returns & Exchanges

• Within 7 days of delivery: Free returns/exchanges. We cover shipping. (Condition: New, resellable, in original packaging with all materials/accessories.)
• Days 8–30: Returns/exchanges accepted. (Condition: New, resellable, in original packaging with all materials/accessories.)

We cover return shipping if:

• Item damaged during shipping
• Product defect
• Item doesn’t match description
• Wrong item received
• Extra/unordered item received

Customer pays return shipping for other reasons.

Processing: Refunds or account credits issued 1–2 business days after we receive and inspect your return.

Important Warranty Notice

• Modifying the product (including disassembly) voids the warranty.
• Returns for modified products will be refused and returned at the customer’s expense.

Warranty Claim Process

Follow these steps to avoid delays:

1. Describe the problem: Explain the issue, when it happened, and what you were doing.
2. Include: Full order number & product serial number (SN).
3. List troubleshooting steps you’ve already tried.

Limited Warranty Policy

BlitzNXT is committed to providing pioneering solutions to create a sustainable future for all mankind, led by innovation, committed to trust through quality and delivering value through service. To demonstrate our confidence in the quality of our products, we provide the following warranty on all products sold by BlitzNXT, effective from the date of purchase. In case of product failure, if any BlitzNXT product fails to meet quality standards (as determined by our technical support team), we will either repair the defective product or replace it with a new/refurbished product compatible with the original, having the same or higher power rating. In special cases where repair or replacement is not possible, we may issue a refund. This warranty is subject to the terms below and is accompanied by a Warranty Replacement Ratio Correspondence Table detailing replacement costs.

1. Warranty Content

1.1 Order Cancellation

You can cancel your order within 30 minutes after placing it. If it’s already dispatched or picked up and cannot be canceled, contact the carrier to refuse delivery.

1.2 No Reason Return

Return Type	Return Period	Return shippingfee	Refund Instructions	Return conditions
No ReasonReturn	≤7 days	Seller cover	Full refund	①ltem & accessories undamaged ② Original packaging ③ Item must be in resellable condition
	8~30 days	Buyer cover	Refund less shipping

Notes:
① Return period starts from delivery date.
② Buyer covers shipping for non‑defect returns.
③ Contact us for a return label – self‑arranged returns not accepted (except Japan).

2. Personal Reason Returns

Return Type	Return Period	Return Shipping Fee	Return Conditions
Personal Reason Returns	31~90 days	Buyer Cover	① ltem & Accessories Undamaged ② Original Packaging ③ Item must be in resellable condition

Notes:
① Return period begins on purchase date.
② We will charge part of the fee; see section 4.2 Refund instructions.

3. Defective Product Returns

3.1 Replacement

Option	Year Of Orders	Cost
New		Free
	12<X≤60 Months	Pay Price Difference
Refurbished	12<X≤24 Months	Free
	24<X≤36 Months	Buyer Cover Shipping
	36<X≤60 Months	Buyer Cover Shipping

Notes:
① New item fee = Current price − (Purchase Price − Monthly Depreciation × Months Owned − Return Shipping).
② Monthly Depreciation = Purchase Price / Total Warranty Months.
③ Warranty continues from original purchase date.

3.2 Refund

Return Type	Year of orders	Return Conditions	Refund Amount
Product Quality Issues	3~12 Months	Good AppearanceNo missingaccessories	Purchase Price – (Monthly Depreciation x Months)-Return Shipping
	12~24 Months		Purchase Price – (Monthly Depreciation x Months) -Return Shipping-Processing fee
	24~36 Months
	36~48 Months
	48~60 Months

Notes:
① Monthly Depreciation = Purchase Price / Warranty Months.
② Purchase Time ≤ 3 months, full refund.
③ Processing Fee = One‑Way Shipping × 1.1.

4. Additional Notes

• Missing accessories: $5–20 deduction per item (evaluated by support).
• International returns: Buyer covers extra shipping costs for remote/island addresses.
• Lost/stolen packages: File a claim with the carrier; for further assistance, contact customer service.

5. Buyer Responsibilities

5.1 Usage Restrictions:

• No incompatible chargers or overvoltage use.
• No using non‑starter batteries for engine ignition.
• No series/parallel connections unless specified.

5.2 Operational Rules:

• Avoid liquid exposure, reverse polarity, extreme temperatures or humidity.
• Prevent physical damage (impact, puncture, etc.).
• No disassembly, modification, or unauthorized repairs.
• Protect against corrosion or misuse.

6. Warranty Exclusions

6.1 Not covered:

1. Normal wear (case scratches, capacity degradation).
2. Force majeure (natural disasters, war, etc.).
3. Human damage (tampering, water exposure, misuse).
4. Third-party issues (theft, unauthorized purchases).
5. System errors (poor ventilation, electrical stress).
6. Poor maintenance (loose terminals, missing pads).
7. Violating usage restrictions.

6.2 Additional exclusions:

• Consumable parts.
• Damage from improper storage, transport, or installation.
• Failure to follow manuals.

7. After-Service Policy

• Refunds/replacements require returned items.
• Warranty period continues from original purchase.

Battery Warranty Details: Only functional failures are covered (excludes capacity fade or cosmetic issues).

8. Warranty Validation

Claims denied if:

1. Outside warranty period
2. Normal wear
3. Tampering damage
4. Non-manufacturer defects
5. Improper use/maintenance

9. Special Statement

The use of batteries as a backup/primary power source for life support systems or other medical equipment is prohibited without the manufacturer’s participation in system design and express written authorization. To the fullest extent permitted by law, the manufacturer disclaims any liability arising from such use. The manufacturer reserves the right to refuse service for batteries used in these scenarios and shall not be liable for such refusal. The invalidity of some provisions of this policy, if any, shall not affect the validity of other provisions.

Contact:

• Hotline: +1 (346) 337-8956
• Email: sales@blitznxt.com

Return Address:

9335 McKay Center Drive STE 200, Humble, TX 77338, United States